Your satisfaction is important to us. If you’re not completely happy with your purchase, you may return it following the guidelines below.
Return Eligibility
- Returns must be made within 30 days of receiving your order.
- Items must be in their original condition, unworn, unwashed, and with all tags attached.
- Final sale items and gift cards are not eligible for return.
How to Initiate a Return
- Visit our Return Center at returns.luexu.com to request a return label.
- Use the prepaid return label for domestic returns.
- Pack the item in its original packaging and drop it off at any carrier location.
Refunds
Refunds will be processed to the original payment method within 5-7 business days of receiving your returned item. Please note that shipping costs are non-refundable.
Exchanges
For size or color exchanges, please process a return and place a new order. This ensures the correct item is in stock.
Damaged or Defective Items
If you receive a damaged or defective item, contact us within 48 hours of receipt for a full refund or replacement.